Refund policy

Returns, refunds and warranty

Every Beautiful Selection piece is designed and made in our Brackenfell, Cape Town studio. This policy explains your rights under South African law (the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002) and how we handle returns, repairs and refunds. Nothing in this policy limits the rights the law gives you.

1. Ready-made pieces bought online: 7-day cooling-off

If you bought a ready-made piece on our website, you may cancel the purchase without giving a reason and without penalty within 7 days after you receive it (section 44 of the ECT Act).

  • Let us know within the 7 days by email or WhatsApp (details below) with your order number.
  • Return the piece unworn, in its original condition and packaging. You pay only the direct cost of returning it to us.
  • We refund everything you paid, to the payment method you used, within 30 days of your cancellation.

2. Custom and made-to-order pieces

Custom pieces and any piece made, sized, engraved or altered to your specifications are special orders. The 7-day cooling-off does not apply to goods made to your specifications or clearly personalised (section 42(2) of the ECT Act), and the Consumer Protection Act's right to cancel an order does not apply to special-order goods (section 17).

  • Made-to-order pieces from our range are paid in full at checkout.
  • A custom design, for which we send you a preview (a drawing or render) to approve, starts with a 50% non-refundable deposit. If you cancel after paying it, the deposit covers design work and materials already committed and is not refunded.
  • You have 7 days from delivery to ask us to adjust your custom piece if it is not as agreed. Changes requested after that are for your account.
  • Completion dates for custom pieces are estimates (usually 2-4 weeks). We will keep you updated.

3. Defects: 6-month warranty of quality

Every piece carries a 6-month warranty on manufacturing: if it cracks, breaks or has any other defect that was not caused by damage on your side, we repair it, or replace it if it cannot be repaired. This is also the warranty of quality in section 56 of the Consumer Protection Act: if a piece is defective, unsafe, not of good quality or not fit for its purpose, you may return it within 6 months after delivery, at our risk and expense, and you choose whether we repair it, replace it or refund the price you paid. If we repair it and the same fault, or another fault, appears within 3 months of the repair, we will replace the piece or refund you.

The warranty does not cover normal wear and tear, damage from knocks, misuse or accidents, pieces altered or repaired by someone else, or the natural tarnishing of sterling silver (tarnish is not a defect and can be polished away).

Moissanite: lifetime warranty against chips and scratches. If a moissanite we set chips or scratches, contact us and we will put it right.

4. Repairs, stone setting and alterations

Parts and labour on repairs, stone setting and alterations we carry out are guaranteed for 3 months from the date of the work (section 57 of the Consumer Protection Act).

5. Ring sizes

Please check your size with our ring size guide before ordering.

  • Ready-made rings: if the ring you bought is not in your size, we resize it once, free of charge, if you ask within 7 days of receiving it. After 7 days, resizing is for your account. The courier costs of sending the ring to us and back are for your account.
  • Custom and made-to-order rings are made in the size you give us, so please make sure it is correct; resizing them afterwards is for your account.

A wrong size chosen at home is not a defect, and we cannot be held to differences of fractions of a millimetre.

6. How to return a piece

  1. Contact us first with your order number and the reason for the return: email chantelle@beautifulselection.co.za, WhatsApp 072 658 0166 or call 021 137 1792 (Monday to Friday, 08:00-16:30; closed on public holidays).
  2. We will tell you how to send the piece or arrange to collect it, and confirm who pays the courier under the sections above.
  3. You may also bring it to our studio: Unit 5, 6 Paris Road, Brackengate Business Park, Brackenfell, Cape Town, 7560 (by appointment after hours).

Refunds are paid to the payment method you used.

7. If we cannot resolve a complaint

Please tell us first so that we can put it right. If we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (CGSO): www.cgso.org.za, 0860 000 272, info@cgso.org.za.