Terms of service

Terms and conditions

These terms apply to every purchase from beautifulselection.co.za and to custom pieces we make for you. Please read them with our returns, refunds and warranty, delivery and privacy policies, which form part of these terms. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

1. Who we are

Trading name: Beautiful Selection. Registered name: Beautiful Selection (Pty) Ltd, a private company, registration number 2011/137434/07.
Director: Chantelle van der Walt. Place of registration: South Africa.
VAT number: 4140309933.
Physical address (also our address for service of legal documents): Unit 5, 6 Paris Road, Brackengate Business Park, Brackenfell, Cape Town, 7560.
Telephone: 021 137 1792 · WhatsApp: 072 658 0166 · Email: chantelle@beautifulselection.co.za · Website: beautifulselection.co.za
Hours: Monday to Friday, 08:00-16:30; closed on public holidays; after hours by appointment only.

2. Products and prices

We describe and photograph our pieces as accurately as we can. Pieces are made by hand, so small differences from photographs are possible.
Prices are in South African rand and include VAT. Delivery costs are shown at checkout before you pay.

3. Ordering

Before you place an order you can review it, correct any mistakes and withdraw from the purchase. Your order is an offer to buy; a contract is formed when we confirm your order by email.
If a piece is not available or a price is shown in error, we will contact you before processing your order and you may cancel for a full refund.
Your order confirmation email is your record of the transaction. Keep it; you can also view your orders in your account on our website.

4. Payment

Payment is made by debit or credit card or Instant EFT through our payment provider, Yoco, which processes payments securely. We do not see or store your card details.
Ready-made and made-to-order pieces from our range are paid in full at checkout.
A custom design, for which we send you a preview (a drawing or render) to approve, requires a 50% non-refundable deposit before we start; the balance is paid before the piece is dispatched or collected.

5. Custom and made-to-order pieces

Custom pieces are made to your specifications and are special orders. They usually take 2-4 weeks; completion dates are estimates and we will keep you informed of any delay.
Because they are made to your specifications, custom pieces are excluded from the 7-day cooling-off period (ECT Act section 42(2)) and from the CPA's right to cancel an order (section 17). If you cancel a custom design after paying the deposit, the deposit is not refunded.
You have 7 days from delivery to ask us to adjust a custom piece that is not as agreed; changes after that are for your account.
Design consultations (at our studio or online) are booked separately; the fee is paid on the day of your appointment and is set out on the design consultation page.

6. Delivery

Delivery options, costs and times are set out in our delivery policy. Ready-made pieces are dispatched within 2-4 working days of payment. Goods remain at our risk until you have accepted delivery.

7. Cooling-off, returns and warranty

Ready-made pieces bought online may be returned within 7 days of delivery under section 44 of the ECT Act. All pieces carry a 6-month warranty on manufacturing (the CPA's warranty of quality), custom pieces a 7-day satisfaction window, moissanites a lifetime warranty against chips and scratches, and our repairs a 3-month warranty. Details are in our returns, refunds and warranty policy.

8. Ring sizes

Please choose your size carefully using our ring size guide. If a ready-made ring you bought is not in your size, we resize it once free of charge if you ask within 7 days of receiving it; courier costs are for your account. Custom and made-to-order rings are made in the size you give us.

9. Privacy and security

We handle your personal information under the Protection of Personal Information Act 4 of 2013, as set out in our privacy policy. Our website and checkout use encrypted (HTTPS) connections, and payments are handled by our payment provider.

10. Our content

Our designs, photographs and text belong to Beautiful Selection and may not be copied or used without our written permission.

11. Complaints and disputes

Please contact us first so that we can put things right. If we cannot resolve a complaint, you may refer it to the Consumer Goods and Services Ombud: www.cgso.org.za, 0860 000 272. These terms are governed by the law of the Republic of South Africa.